Utilities, Energy & Communications · Surprise rank #36
Massive NYC Water Bill From a Hidden Leak? Get Much of the Spike Wiped Out!
Property owners who promptly repair and document qualifying leaks may receive an adjustment on excess water and sewer charges.
Who
NYC water-account holders with a qualifying repaired leak and supporting documentation.
Where: NYC.
What to do
Start here: Repair the leak, preserve records, and submit a high-bill dispute through My DEP Account or in writing within 120 days.
Eligibility: Qualifying leak, repair within required time and proof such as invoices/photos.
What you get
NYC may partially reduce a qualifying unusually high metered water bill after a leak is repaired promptly.
Benefit: A partial adjustment, generally one-half of the high bill amount, subject to a minimum final charge of 150% of the property’s typical bill.
Possible value: Often hundreds to thousands of dollars, depending on the leak and bill.
Good to know
Important: The bill must meet the high-usage threshold; the leak and written dispute generally must be handled within 120 days; prior forgiveness within two years can disqualify the account.
Availability: Apply promptly after repair and bill notice.
Why people miss it: Owners often pay the spike or dispute only the meter without asking about the specific forgiveness policy.
Sources reviewed: Aug 2, 2026