Benefits Navigation & Support · Surprise rank #424
Need Long-Term-Care or Benefits Help in NYC? NY Connects Gives Free Navigation
NYC NY Connects helps older adults, people with disabilities and caregivers sort through long-term-care services, community supports and benefits at no charge.
Who
Older adults, people with disabilities, caregivers and others seeking long-term-care or community-support information in New York City.
Where: New York City
What to do
Start here: Call 311 and ask for “NY Connects Long Term Care,” use the statewide NY Connects number, or follow the borough contact information on ACCESS NYC.
Eligibility: You can contact NY Connects for information and navigation; individual programs it refers you to have their own eligibility rules.
What you get
NY Connects provides information, referrals and help navigating or applying for long-term services, supports and related benefits.
Benefit: Free benefits and long-term-care navigation, including connections to local services and help understanding possible programs.
Possible value: No cash payment by itself; the value comes from identifying and accessing benefits or services the household may otherwise miss.
Good to know
Important: NY Connects is a navigation service, not a guarantee of eligibility for every benefit it discusses.
Availability: Active
Why people miss it: People often search separately for home care, caregiver help and benefits without realizing one public navigation service can connect the pieces.
Sources reviewed: Aug 10, 2026