Utilities, Energy & Communications · Surprise rank #350
PSEG Long Island Bill Trouble? Ask Consumer Advocacy for a Payment Plan Built Around Your Finances
PSEG Long Island offers payment plans and a Consumer Advocacy team that can help customers facing hardship find an arrangement and other assistance programs.
Who
PSEG Long Island residential customers who are behind, expect difficulty paying, or need help navigating available assistance.
Where: PSEG Long Island service territory, including Long Island and the Rockaways as applicable
What to do
Start here: Call PSEG Long Island Consumer Advocacy at 631-755-3407 during posted weekday hours or use the official financial-assistance page.
Eligibility: Terms depend on the customer’s balance, financial circumstances and the specific assistance route. Severe-hardship agreements require financial information.
What you get
Customers can seek deferred/payment agreements, hardship review and customized referrals. A documented severe financial hardship can qualify for a below-standard agreement based on ability to pay.
Benefit: A structured way to repay past-due balances over time; for customers showing financial need, agreements may require no down payment and installments may be as low as $10 per month under PSEG Long Island’s customer-rights rules.
Possible value: This usually does not erase the debt. Its value is smaller, manageable installments and protection from termination while a qualifying agreement is kept, plus possible referral to separate bill-credit programs.
Good to know
Important: A hardship/payment agreement does not lower future electric bills and generally does not forgive the past-due balance. The customer must also keep up with current charges and the agreement terms.
Availability: Active.
Why people miss it: Customers may assume the only choices are paying the full arrears or waiting for a shutoff notice.
Sources reviewed: Aug 10, 2026